Customer Promise

Customer satisfaction is our top priority, we rely heavily on our customers recommendations as the majority of our domestic appliance repair work comes from repeat business or recommendations, So as a rule we put you the customer first as we understand that without you our business would not grow.

From the first time you contact us through to us repairing your domestic appliance we want you to be totally satisfied to the extent that you are happy to go on and recommended us to friends and family.

To ensure total customer satisfaction we:

  • Guarantee repair work for 12 months (parts and labour)
  • Aim to provide you with a convenient date and time slot to suit you
  • Provide you with a competitively priced, fast and efficient appliance repair service
  • Do our utmost to repair your domestic appliance on our first visit
  • Only use recommended manufacturer approved spare parts
  • Provide customers with same/next day appointments (48 hours when booking online)
  • Carry out a full safety test on your domestic appliance
  • Take any comments and suggestions seriously
  • Carry out a professional service and give friendly, reliable and trustworthy advice
  • Only quote a fixed price labour charge to ensure there are no hidden surprises
  • Also give you something back in return if you ever need to use us again